Frequently Asked Questions

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What is a source group?

A source group is a customer group that scopes an automation to a specific segment of your customer base. When a source group is configured, only customers who belong to that group are eligible to be evaluated by the automation — customers outside the group are skipped entirely. Source groups are optional. If no source group is set, the automation applies to all customers across your institution, subject to any criteria that are configured. For On Login Popup automations, the source group is always required because those prompts are designed to target a defined segment rather than every customer who logs in.

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What automation types does Nueve Automate Banking offer?

Automate Banking ships with five pre-built automation scenarios under the Segment & Notify tab: Minor Users Identifies customers below a configured age threshold. Typically used to move minor account holders into an appropriate group or restrict their online access. Inactive Users Identifies customers who have not logged in for a specified number of days. Used for dormancy outreach, group reclassification, or account disabling. New Users Identifies recently registered customers. Supports a wide range of criteria combinations, making it suitable for onboarding workflows that need to account for deposit balances, account types, or group membership. No Open Accounts Identifies customers who currently have zero open accounts. Used for follow-up outreach or group reassignment. New (Other – Group) A variant of the new users scenario that is scoped to a specific source group. Used when onboarding workflows should only apply to customers within a particular group. In addition to these, Automate Banking supports On Login Popup automations for real-time prompts at login, and File automations for bulk operations driven by uploaded or SFTP-delivered files.

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How do I configure an automation?

To configure an automation, navigate to the relevant tab — Segment & Notify, On Login Popup, or File — and select an automation type from the dropdown, then click Create. From there you will configure:

• Name and description — a label and brief summary of what the automation does
• Source group — optionally limit the automation to a specific customer group
• Criteria — one or more filters that define which customers are targeted. The criteria available depend on the automation type selected
• Actions — what to do when a customer matches. For Segment & Notify automations this includes options like Move Group, Send Email, or Disable User. For On Login Popup automations, you configure cases with criteria and a designated prompt for each
• Scheduling — when and how often the automation should run

Once configured, use the toggle on the automation card to enable it. It is recommended to run the automation in preview mode first to verify the target segment before enabling live execution.

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How do I configure timing and scheduling?

Each Segment & Notify automation has two scheduling options: Recurring The automation runs automatically at a set interval. You specify how many days between each run and optionally set a start date. The platform tracks when the automation last ran and triggers the next run when the interval has elapsed. One-time The automation runs once at a specific date and time you choose. After it executes, it does not run again unless re-configured. A master process switch controls whether all automations are actively running. This can be toggled on or off without changing the configuration of individual automations, useful for pausing all processing during maintenance windows or business holds. On Login Popup automations do not have a schedule — they are evaluated in real time each time a customer logs in, as long as the automation is enabled.

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What is preview mode and when should I use it?

Preview mode lets you run an automation without committing any changes. When preview mode is on, the platform evaluates all configured criteria and identifies which customers would be affected — but no actions are executed. No customers are moved, no emails are sent, and no accounts are changed. Preview mode is recommended whenever you are setting up a new automation or adjusting criteria on an existing one. It gives you a chance to verify that the right customers are being targeted before going live. Preview mode can be toggled on or off globally from the settings area of the Automate Banking tool.

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Can I undo a group move after an automation runs?

Yes. If a Move Group action produces an unintended result, you can use the revert option on the automation to restore moved customers back to the group they were in before the run. The revert only applies to group moves — it does not undo sent emails, push notifications, or account status changes.

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What happens when multiple criteria are configured on an automation?

All criteria must match for a customer to be included. If a customer meets some criteria but not all, they are excluded from the run. This AND logic allows you to build precise segments — for example, targeting only customers who registered recently AND have not made a deposit AND do not already hold a savings account.

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What happens if a customer does not match any On Login Popup case?

If the customer does not belong to the source group, or none of the configured cases match their profile, no prompt is shown. The customer proceeds directly to their dashboard as normal. Only the first matching case triggers a prompt — subsequent cases are not evaluated once a match is found.

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How are automation results delivered?

At the end of each automation run, the platform generates an audit report that includes the outcome for every customer processed — whether each action succeeded or failed. This report is delivered by email to the administrator addresses configured for your institution. For file automations, a processed output file is also generated and included with the report so staff can review results record by record.

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Can I have multiple automations running at the same time?

Yes. Multiple automations can be active simultaneously, each with its own criteria, actions, and schedule. They run independently and do not interfere with each other. Each automation tracks its own state, so the same customer can be processed by different automations if they meet the respective criteria.

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What is the difference between Segment & Notify and On Login Popup?

Segment & Notify automations run on a schedule in the background. They process a segment of your customer base in batches and take action — such as moving groups or sending emails — without any real-time trigger. Customers are not required to be actively logged in. On Login Popup automations are triggered in real time the moment a customer logs in. They evaluate the customer immediately and display a contextual prompt — such as a request to update contact information or a product offer — as an overlay inside their banking session. No batch processing occurs.

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Can I build criteria or actions beyond what is listed?

Yes. The available criteria and actions cover the most common scenarios out of the box, but additional options can be developed to meet your institution’s specific requirements. Reach out to hello@nuevesolutions.com to discuss what’s possible.