> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nuevesolutions.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

Automate Banking is a customer engagement platform for financial institution staff. It lets customer service teams build rule-based workflows that automatically identify customer segments and take action — without manual follow-up.

## What It Does

Staff configure automations by selecting which customers to target and what to do when a match is found. The platform handles the execution: processing customers in the background, tracking results, and delivering audit reports when a run completes.

## How It Works

Automate Banking operates in two modes:

**Automations**
Scheduled workflows that run on a recurring or one-time basis. Staff define filtering criteria to identify a customer segment, then assign one or more actions — such as moving customers to a different group, sending an email, or disabling an account. Each run processes customers in batches and generates a downloadable report.

**File Processing**
Bulk operations driven by files delivered via upload or SFTP. When a file arrives, the platform reads each record and applies the configured action. A results report is emailed to the configured administrator when processing is complete.

## In This Section

* [Automations](./workflows/automations) — Create and manage scheduled customer-targeting workflows
* [File Processing](./workflows/file-processings) — Configure batch workflows driven by uploaded or SFTP-delivered files
* [Criteria](./reference/criterias) — Reference for all available customer-targeting filters
* [Actions](./reference/actions) — Reference for all actions that can be applied to matched customers