> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nuevesolutions.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Criteria

Criteria are the filters that determine which customers an automation targets. Each automation can have one or more criteria configured. When multiple criteria are set, a customer must match all of them to be included in the run.

## Available Criteria

**Days Since Online Banking Account Creation**
Targets customers whose online banking account was created a specified number of days ago. Useful for onboarding workflows that should trigger shortly after a new user registers.

**User Is Under a Specified Age**
Targets customers below a configured age threshold. Commonly used to identify minor account holders who may require different group placement or restricted access.

**Customer Holds Specific Product Types**
Targets customers who hold one or more specified product types, such as Deposit or Loan accounts. Can be configured to include or exclude selected product types.

**Total Deposits Meet or Exceed a Minimum**
Targets customers whose combined deposit balance is at or above a configured dollar amount. Used to identify customers who have sufficiently funded their accounts.

**Days Since Last Login**
Targets customers who have not logged in to online banking for a specified number of days. The primary criterion for inactivity-based workflows.

**Customer Has No Open Accounts**
Targets customers with zero currently open accounts. No additional configuration is required — this criterion matches or does not match based on account status alone.

**Customer Has a Specific Account Type**
Targets customers who hold at least one account of a selected type, such as Savings or Certificate of Deposit. Multiple account types can be selected.

**Customer Does Not Have a Specific Account Type**
Targets customers who do not hold any account of a selected type. The inverse of the criterion above — useful for identifying customers who are candidates for a new product.

**Total Balance At or Below a Specified Amount**
Targets customers whose total account balance is at or below a configured dollar threshold.

**Customer Has a Qualifying Direct Deposit**
Targets customers based on the presence of non-recurring transactions within a specified number of recent months. Used to identify customers with or without active direct deposit activity.

**Total Deposits Below a Specified Amount**
Targets customers whose combined deposit balance falls below a configured threshold. Useful for identifying low-balance customers for outreach or incentive campaigns.

**Customer Has a Maturing CD**
Targets customers who have a Certificate of Deposit maturing within a specified number of days. Used to trigger renewal outreach before a CD reaches its maturity date.

**Customer Has Open Accounts of Specific Types**
Targets customers who currently hold open accounts matching selected product codes. Supports flexible set-based matching — any, none, all, or not all of the selected types.

**Customer Is Inactive or Has No Open Accounts**
A composite criterion that matches customers who either have not logged in for a specified number of days or have no open accounts. Useful for broad dormancy cleanup workflows.

**Customer Belongs to Specified Groups**
Targets customers whose current group membership matches one or more configured group values. Used to scope an automation to a particular segment that is already organized by group.

## Operators

The operators available for a criterion depend on the type of value it accepts.

**Numeric** — used for criteria that compare days, age, or dollar amounts:

* Equals
* Not equals
* Greater than
* Greater than or equal to
* Less than
* Less than or equal to
* Range (between two values, inclusive)

**List** — used for criteria that match against one or more selected types:

* Any of (inclusion)
* None of (exclusion)
* All in
* Not all in

## Need a Custom Criterion?

> **The criteria listed above cover the most common customer-targeting scenarios out of the box.**
>
> If your institution requires a filter that isn't available — such as a product-specific balance threshold, a custom transaction pattern, or a data point unique to your core system — additional criteria can be built to match your exact requirements.
>
> Contact us at [hello@nuevesolutions.com](mailto:hello@nuevesolutions.com) to discuss what's possible.