> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nuevesolutions.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

The **Refer a Friend (RAF)** program lets your existing members invite friends and family to join your financial institution — and rewards both of them when the acceptor gets started.

Everything is built into the Candescent digital banking experience, so members never leave your app to participate.

***

## How It Works

There are two roles in every referral:

**Inviter (your existing member)**
The inviter gets a unique referral code directly inside their digital banking dashboard. They can share it by email, text, or copy the link — however they prefer. Once shared, they can track how many people they've referred and when their reward is on its way.

**Acceptor (the person who joins)**
After joining and completing onboarding, the acceptor enters the referral code at login. From there, the app guides them through the steps needed to earn their reward — such as setting up a direct deposit or completing a few debit card purchases.

Once the acceptor completes those steps within the required timeframe, both parties are automatically rewarded. No paperwork, no manual review, no waiting on staff.

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## Campaign Types

| Campaign Type          | Who It's For                                             | Who Gets Rewarded             |
| ---------------------- | -------------------------------------------------------- | ----------------------------- |
| **Refer a Friend**     | Inviter shares their personal code with an acceptor      | Both the inviter and acceptor |
| **FI Reward Campaign** | Financial institution runs a promotion for new acceptors | Acceptor only                 |

***

## Eligibility Requirements

Before rewards are paid out, the acceptor needs to meet a set of qualifying conditions. These are fully configurable per financial institution — each one can be turned on or off as needed.

Common eligibility requirements include:

* **Qualifying account** — The acceptor must open the right type of account (e.g., checking, not an HSA)
* **Direct deposit** — One or more direct deposits totaling a minimum amount within a set number of days
* **Debit card usage** — A minimum number of debit card purchases within the eligibility window
* **Account standing** — The account must remain in good standing (no negative balance)
* **Unique identity check** — The inviter and acceptor cannot be the same person
* **Eligibility window** — All requirements must be met within a configured number of days after the referral code is submitted

***

## Member Experience Overview

<img src="https://mintcdn.com/nueve-dfd2a7f8/OP4-IsZ9mjBBJ_aP/images/refer-a-friend/architecture-summary.png?fit=max&auto=format&n=OP4-IsZ9mjBBJ_aP&q=85&s=168b549b53105d492464b84a7c85287c" alt="Refer a Friend member experience overview — inviter shares code, acceptor submits code, both track progress and receive rewards inside digital banking." style={{ maxWidth: '600px', display: 'block', margin: '24px auto' }} width="760" height="520" data-path="images/refer-a-friend/architecture-summary.png" />

***

## What's Included

* [Architecture](/guides/products/refer-a-friend/candescent/architecture) — How the referral program is structured and how data flows between members, the app, and rewards
* [Partner Integration Specification](/guides/products/refer-a-friend/candescent/partner-integration-spec) — What the integration requires and how it fits into the Candescent ecosystem
