> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nuevesolutions.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Certificates

## Your Certificate of Deposit Dashboard

When a customer opens the CD management section, the **Certificate of Deposit Management** screen shows every CD account they hold. Each certificate card displays:

* Certificate term (e.g. 6 Month, 9 Month, 12 Month Certificate)
* Account Number
* Current Balance
* Maturity Date
* APY (Annual Percentage Yield)
* Interest Rate

<img src="https://mintcdn.com/nueve-dfd2a7f8/OP4-IsZ9mjBBJ_aP/images/self-service-cds/manage-cd-dashboard.png?fit=max&auto=format&n=OP4-IsZ9mjBBJ_aP&q=85&s=cd72e2cdce7ae582efdf7cf80aa949ea" alt="Certificate of Deposit Management — dashboard showing three certificate cards with Manage buttons" width="678" height="347" data-path="images/self-service-cds/manage-cd-dashboard.png" />

Click **Manage** on any certificate to see the available options for that account.

## Certificate of Deposit Options

After clicking **Manage**, the **Certificate of Deposit Options** screen appears. It shows the selected certificate's details at the top and two action choices below:

* **Renew certificate** — renew at the same or a different term at today's published rate
* **Close and transfer to another account** — close the certificate and move the balance to another account

<img src="https://mintcdn.com/nueve-dfd2a7f8/OP4-IsZ9mjBBJ_aP/images/self-service-cds/manage-cd-options.png?fit=max&auto=format&n=OP4-IsZ9mjBBJ_aP&q=85&s=e31d77372553ec2d3273cc0ea6a5b683" alt="Certificate of Deposit Options — showing Renew certificate and Close and transfer options for a 6 Month Certificate" width="680" height="327" data-path="images/self-service-cds/manage-cd-options.png" />

Click **Select** under the action you want.

## Renewing a Certificate

### Step 1 — Certificate of Deposit Renewal Options

The renewal screen shows the selected certificate at the top. There are two sections:

**Add or withdraw funds from certificate** (left panel)

* Choose **Add funds** or **Withdraw funds** using the radio buttons
* Select a funding account from the dropdown
* Enter a funding amount

**Renew certificate** (right panel)

* Select a new term from the **Term options available** dropdown (e.g. 9 Months)
* The rate and APY for that term appear automatically once a selection is made
* Click **View Current Rates** to see all available rates before deciding

<img src="https://mintcdn.com/nueve-dfd2a7f8/OP4-IsZ9mjBBJ_aP/images/self-service-cds/renewal-1.png?fit=max&auto=format&n=OP4-IsZ9mjBBJ_aP&q=85&s=068d167e1e7edf9c98172294f09affa1" alt="Certificate of Deposit Renewal Options — empty form showing Add/Withdraw panel and term selector" width="719" height="420" data-path="images/self-service-cds/renewal-1.png" />

### Step 2 — Fill in your preferences

Select your funding account, enter an amount, and pick a term. The rate and APY populate automatically on the right once a term is selected.

<img src="https://mintcdn.com/nueve-dfd2a7f8/OP4-IsZ9mjBBJ_aP/images/self-service-cds/renewal-2.png?fit=max&auto=format&n=OP4-IsZ9mjBBJ_aP&q=85&s=f92bbfc613e9559b4faf2ac3a04186f9" alt="Certificate of Deposit Renewal Options — form filled with Internal Savings selected, $1,000 funding amount, and 9 Months term showing Rate 4.40% APY 4.40%" width="706" height="432" data-path="images/self-service-cds/renewal-2.png" />

Click **Submit** when ready.

### Step 3 — Transfer Authorization

A **Transfer Authorization** modal summarises the transaction before anything is submitted. Review the details carefully:

| Field           | What it shows                                |
| --------------- | -------------------------------------------- |
| Certificate     | The term and name of the renewed certificate |
| Account Number  | The certificate's account number             |
| APY             | Annual percentage yield for the new term     |
| Interest Rate   | Interest rate for the new term               |
| Funding Amount  | The amount being added or withdrawn          |
| Funding Account | The masked account number of the source      |

<img src="https://mintcdn.com/nueve-dfd2a7f8/OP4-IsZ9mjBBJ_aP/images/self-service-cds/renewal-3.png?fit=max&auto=format&n=OP4-IsZ9mjBBJ_aP&q=85&s=5ec4284db7b5295bb661f30a9ef561b3" alt="Transfer Authorization modal for a 9 Month Certificate showing APY 3.45%, Interest Rate 4.00%, Funding Amount $1,000.00, Funding Account ****59905" width="711" height="436" data-path="images/self-service-cds/renewal-3.png" />

Click **Submit** to confirm, or **Cancel** to go back and make changes.

### Step 4 — Success

A **Success** confirmation modal confirms the renewal. It shows the final account details:

* Account Number
* Effective Date
* APY
* Interest Rate
* Balance

<img src="https://mintcdn.com/nueve-dfd2a7f8/OP4-IsZ9mjBBJ_aP/images/self-service-cds/renewal-4.png?fit=max&auto=format&n=OP4-IsZ9mjBBJ_aP&q=85&s=230ab6a7fce29194907b4e0560c31ac1" alt="Success modal — Your certificate has been successfully renewed. Shows 9 Month Certificate with Account Number 9485722169, Effective Date 01/17/2025, APY 3.45%, Interest Rate 4.00%, Balance $1,000.00" width="707" height="453" data-path="images/self-service-cds/renewal-4.png" />

Click **Close** to return to the CD dashboard. The dashboard will refresh automatically to reflect the updated account.

**Note**
After a successful renewal, an alert notification confirmation is sent to the customer.

## Closing and Transferring a Certificate

### Step 1 — Certificate of Deposit Closure Options

The closure screen shows the selected certificate at the top and a **Close and transfer to another account** form below. Fill in:

* **Select account** — choose where the balance will be transferred (internal or external account)
* **Reason for closing** — select from available options (e.g. "Reached my savings goal")
* **Transfer amount** — pre-filled with the full current balance; edit if a partial transfer is needed

<img src="https://mintcdn.com/nueve-dfd2a7f8/OP4-IsZ9mjBBJ_aP/images/self-service-cds/closure-1.png?fit=max&auto=format&n=OP4-IsZ9mjBBJ_aP&q=85&s=9b8b4c30a93ba887b6ff1964ad11cc9f" alt="Certificate of Deposit Closure Options — blank form with Select account dropdown, Reason for closing dropdown, and Transfer amount field showing 1,203.79" width="951" height="570" data-path="images/self-service-cds/closure-1.png" />

### Step 2 — Fill in your transfer details

Select the destination account and a reason for closing. The full balance is pre-populated in the transfer amount field.

<img src="https://mintcdn.com/nueve-dfd2a7f8/OP4-IsZ9mjBBJ_aP/images/self-service-cds/closure-2.png?fit=max&auto=format&n=OP4-IsZ9mjBBJ_aP&q=85&s=4914929e8b46f090a9eed96b7b1a9014" alt="Closure Options form filled — Internal Savings ****59905 selected, Reason: Reached my savings goal, Transfer amount $1,203.79" width="868" height="583" data-path="images/self-service-cds/closure-2.png" />

Click **Submit** when ready.

### Step 3 — Internal Transfer Authorization

A **Internal Transfer Authorization** modal appears showing a summary of the transfer:

| Field          | What it shows                        |
| -------------- | ------------------------------------ |
| Certificate    | The certificate being closed         |
| Amount         | Balance being transferred            |
| Account Number | Masked destination account number    |
| Transfer Date  | The date the funds will be available |

<img src="https://mintcdn.com/nueve-dfd2a7f8/OP4-IsZ9mjBBJ_aP/images/self-service-cds/closure-3.png?fit=max&auto=format&n=OP4-IsZ9mjBBJ_aP&q=85&s=a42dd33a33bf2cb7b23b2674431e5b29" alt="Internal Transfer Authorization modal for 6 Month Certificate — Amount $1,203.79, Account Number ****59905, Transfer Date 01/17/2025" width="868" height="566" data-path="images/self-service-cds/closure-3.png" />

Click **Submit** to complete the closure, or **Cancel** to go back.

### Step 4 — Success

A **Success** confirmation modal confirms the certificate has been closed and the balance transferred.

<img src="https://mintcdn.com/nueve-dfd2a7f8/OP4-IsZ9mjBBJ_aP/images/self-service-cds/closure-4.png?fit=max&auto=format&n=OP4-IsZ9mjBBJ_aP&q=85&s=81c75f1e83b5465b5306d518dadfc9f4" alt="Success modal — Your certificate has been successfully closed. Shows 6 Month Certificate with Effective Date 01/17/2025, Transferred to Account: External Checking ****59905, Amount Transferred $1,203.79" width="873" height="577" data-path="images/self-service-cds/closure-4.png" />

The confirmation shows:

* Effective Date
* Transferred to Account
* Amount Transferred

Click **Close** to return to the dashboard. The closed certificate will no longer appear in the CD list.

**Warning**
Closing a certificate before its maturity date may result in an early withdrawal penalty. The institution's terms and conditions apply. Review your certificate's maturity date before proceeding.
