Automations are scheduled workflows that identify a segment of customers and apply a set of actions to each matched customer. They run automatically on a configured schedule — no manual triggering required.
Each automation is built around two components:Criteria
One or more filters that define which customers to target. Customers must match all configured criteria to be included in the run. See Criteria for the full list of available filters.Actions
One or more operations to perform on each matched customer — such as moving them to a different group, sending an email, or disabling their account. See Actions for the full list of available operations.When the automation runs, the platform retrieves customers in batches, applies the criteria, and executes the configured actions on every customer that matches. Previously processed customers are tracked so they are not processed again in subsequent runs.
Automate Banking includes five pre-built scenarios to help staff get started quickly. Each scenario comes with a focused set of recommended criteria and actions that are appropriate for the use case.Minor Users
Targets customers below a configured age threshold. Designed for workflows that need to identify and act on minor account holders — for example, moving them to an age-appropriate group or disabling online access.Inactive Users
Targets customers who have not logged in for a specified number of days. Used for dormancy notifications, account disabling, or group reclassification of long-inactive users.New Users
Targets recently registered customers. Supports flexible multi-criteria configuration, making it suitable for onboarding workflows that need to account for deposit minimums, account types, or other qualifying factors.No Open Accounts
Targets customers who currently have zero open accounts. Used to identify customers who may need outreach, group reassignment, or account closure follow-up.New (Other – Group)
A variant of the new users scenario scoped to a specific customer group. Used when onboarding workflows should apply only to customers within a defined group rather than the entire customer base.Staff can also create custom automations beyond the pre-built set by selecting any combination of supported criteria and actions.
Each automation can be configured to run on a recurring schedule — expressed as a number of days between runs — or as a one-time execution at a specific date and time. Automations can be enabled or disabled individually without deleting the configuration.
Before a run executes any changes, staff can enable preview mode. In this mode, the automation processes criteria and returns the list of customers who would be affected, without executing any actions. Preview mode is recommended when setting up a new automation or after changing criteria to verify the target segment is correct.
If a group move action produces an unintended result, the platform provides a revert option that restores moved customers to their previous group. This is available per automation and does not affect other action types such as emails or account status changes.
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